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Referral

Mandeepkainth
Great Citizen / Super Citoyen

I forgot to put referral code when i activated new sim card today

4 REPLIES 4

HALIMACS
Mayor / Maire

@Mandeepkainth 

 

If you request nicely, the Customer Support Agents will add it for you after the fact.

 

Be sure to get all the digits from the person's referral code correct (i.e. the zero's and the oh's, and the one's and the i's) as those can frequently be difficult to discern.

 

Here's how to contact the Customer Support Agents.

 

To contact the CSA's, there are 2 methods:

 

  1. Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request).  Click the result which states Click here to submit a ticket and follow the prompts,  or, 
  2. Send a private message to the Customer Support Agent by clicking here  You’ll need to be logged into your Community account for the link to work.

 

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

 

 

 

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