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01-24-2017 09:46 PM - edited 01-05-2022 01:38 AM
My husband signed up a couple of weeks ago using me as the referrer, but I still don't see the reward showing up on my account. It only shows the auto-pay reward.
Just wondering how long they usually take to show up?
Thanks
Solved! Go to Solution.
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01-24-2017 11:46 PM
@emma2, go into the rewards page and click on the little triangle. A pop down menu should appear showing all the numbers who used you as a referral. If you don't see a list with all the correct numbers, a moderator should be consulted. The referral update seems to take a while some times. There really isn't a rush for this as it will be a while before the next payment which is really when it matters. BTW, normally the referring party gets a SMS from Public Mobile when a referral has been successfully registered.
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01-24-2017 09:50 PM
Wait couple of weeks. If you still don't see it, send private message to one of the mod.
______________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.
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01-24-2017 09:49 PM - edited 01-24-2017 09:51 PM
It should only take a couple days. If it still hasn't shown up and it's been weeks, you should contact a mod (@Shazia_K, @Mary_M) for them to look into this for you as it is likely a system glitch.
Instructions to do so are here: Contacting our Community Moderators
Make sure to include your husband's number in your message.
Hope this gets resolved soon and you can reap in the savings!