11-25-2019 04:42 PM - edited 01-05-2022 09:49 AM
My daughter got me to switch to public mobile. She didn’t know her referral code tho. So I didn’t add one when I signed up. Is there anyway she can still use her code with me signing up? Even tho I’m already signed up ?
11-25-2019 04:50 PM
@Cara35 Have your daughter's referraal code ready to give to the moderators when they respond to your ticket submission.
11-25-2019 04:49 PM
@Cara35 Submit a ticket to PM and include your daughter's code. Explain what happened and ask them if it's possible to add the code to your account. To submit a ticket do the following:

11-25-2019 04:46 PM
@Cara35 wrote:My daughter got me to switch to public mobile. She didn’t know her referral code tho. So I didn’t add one when I signed up. Is there anyway she can still use her code with me signing up? Even tho I’m already signed up ?
You can contact the moderators to look into this for you.
You will need the assistance of the Moderators and to do that you will need to create a Trouble Ticket. Click this link https://publicmobile.ca.ada.support/chat/ and enter your question into SIMon. Follow the prompts to get to the Contact Us button and then a Submit Ticket button will appear.
Community Moderators are available from Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern)
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
11-25-2019 04:44 PM
@Cara35 wrote:My daughter got me to switch to public mobile. She didn’t know her referral code tho. So I didn’t add one when I signed up. Is there anyway she can still use her code with me signing up? Even tho I’m already signed up ?
Create a moderator support ticket using the ? button at the right side bottom corner of this page.
Keep asking SIMon to "contact human" for one or more times. SIMon will eventually show you the "Submit a ticket" button. Click on submit button to get the create ticket screen.
11-25-2019 04:40 PM
My daughter got me to switch to public mobile. But she didn’t know her code. Anyway she can still get the referral bonus ?