6 hours ago
In the beginning of July, I redeemed 15 points to be applied towards my July bill. I just got my credit card statement and saw I was charged to full payment amount. Any reason for it. How to have it fixed.
Thank you
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5 hours ago
5 hours ago
Thank you hTideGnow.
I redeemed the points almost 2 weeks before the payment date. How long does it take for points to be truly applied to the customer bills? Did I have to do something else to make it right?
5 hours ago
HI @Nas2
you are good then, the points just arrived late, probably after your plan renewal. So, the money will be used on next renewal and they will take $15 less from your credit card on your next renewal
6 hours ago
Thank you. The payment history shows "Available funds $15". Nothing about PM. Is there anything else that I had to do and missed it?
6 hours ago
hi @Nas2
but on payment history, does it show PM added the $15 there? or do you see the $15 showing as Available funds now?
if no to both, I think you need to as support agent to check
please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
6 hours ago
Yes, both pages (payment history and rewards history) show the $15 redemption.
6 hours ago
@Nas2 , take a look at the payment history. Does it show a $15 credit to your account from points redemption. Also, take a look at the rewards history, does it show a 15 point redemption?