Redeemed Rewards Data doesn’t work

[BlB_419]

Has anyone redeemed their rewards for data and it show in your account ticking down the days left but is not being used (shows 0) so guess not activated??  How do I get a hold of Public Mobile so they will activate it? 

[hTideGnow]

HI @BlB_419 

we are just customers here like you.  Please check with support agent and they will give you back the points if that was the case.   Refer back to my earlier post how to open ticket

[BlB_419]

this issue of me losing reward points on a 3GB Data package I redeemed that never worked has not been resolved.  Please re-instate my reward points 

[BlB_419]

 It was the correct add on.  There is 8 days left of the 15 days on the 3GB of Data I chose.  Submitted a ticket, and have attached a screenshot, a couple of days after I realized something was wrong as I still could not use data when out of wifi.  I have not heard anything since the ticket and needed data so redeemed more.  So now down logs of points. Guess my best bet is the direct text???

[hTideGnow]

hi @BlB_419 

how many days left out of 15 or 30?  did you  claim the wrong addon?  if you are going to use it in Canada, you should not be claiming Roaming addon

check with agent and if it was wrong, they can help

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437