01-11-2017 09:06 PM - edited 01-05-2022 01:33 AM
01-23-2017 03:45 PM - edited 01-23-2017 03:45 PM
@nanna_tess wrote:
Hello it is an LG K5
Hi @nanna_tess, thanks for filling in that missing piece of info. Okay so going back to what I was saying earlier (see below), I suspect it is indeed your phone that's causing the issue, unfortunately.
@srlawren wrote:@nanna_tess we need to know if this is a LENOVO K5 or an LG K5. If it's an LG K5, is it the dual-SIM model (X220ds)? If so, it is missing one (1900MHz) of the two key 3G frequencies (850MHz and 1900MHz) needed for phone service with PM and could be responsible for your lack of reception, though in a rural setting it's more likely you have an 850MHz tower closer, I suspect. But we need more info on your specific phone.
01-22-2017 10:48 PM
Sorry about the issues you are having.
Can you borrow an iPhone (or another brand of phone) from a friend to try out whether your reception is better?
If you cannot borrow one, buy a cell phone from BestBuy. You have 15 days to return it per their website policy - http://www.bestbuy.ca/en-CA/help/returns-and-exchanges-policy/hc1075.aspx (search for 'cell phone' to see the policy).
If it is the reception is better then you can make a decision on what to do next.
Goodluck.
01-20-2017 11:25 AM
01-12-2017 05:11 PM
@nanna_tess we need to know if this is a LENOVO K5 or an LG K5. If it's an LG K5, is it the dual-SIM model (X220ds)? If so, it is missing one (1900MHz) of the two key 3G frequencies (850MHz and 1900MHz) needed for phone service with PM and could be responsible for your lack of reception, though in a rural setting it's more likely you have an 850MHz tower closer, I suspect. But we need more info on your specific phone.
01-12-2017 01:29 PM
@nanna_tess - the problem could be your phone, but it could also just be where you're located. No point getting an iPhone if you just don't have a close enough tower. You haven't answered a very important question: have you used this phone at your location with a different provider? If so, which provider was it?
01-12-2017 12:04 AM - edited 01-12-2017 12:07 AM
Using an app like hangout dialer will not require cell signal, wifi signal will suffice and with hangout dialer she can call US/CA numbers free with her actual number being shown if she verifies her number in settings. Also her issue is reception not being unable to call her mom. She has to go to her front steps in order to get receptions to make call that is her issue and I am assuming she has home wifi too so she can use an internet calling app instead or a signal repeater to boost her signal if it's allowed to.
01-11-2017 11:57 PM
@Shutdown wrote:Change your phone to 3g only since 3g tends to have better coverage/reception then LTE, and if it's still bad use some internet calling app like hangout, fongo, skype or etc.
OP mentioned having problems making a call to her mom. Phone calls automatically switch the phone to 3G even if it was on LTE prior. Public Mobile does not have VoLTE.
01-11-2017 11:52 PM
and if your really desperate for cell signal idk if this is allowed but I heard of people using these cell signal booster things to boost their cell signals when they have weak signal.
01-11-2017 11:46 PM - edited 01-11-2017 11:46 PM
Change your phone to 3g only since 3g tends to have better coverage/reception then LTE, and if it's still bad use some internet calling app like hangout, fongo, skype or etc.
01-11-2017 11:32 PM
01-11-2017 11:12 PM
@nanna_tess wrote:
Thank you both. At present I am in a rural setting. Features I enjoy most are Camera. And messenger. I also enjoy being able to look up a future purchase and being able to compare it. Especially cause I'm on a budget and I might have to choose between a store located 20 min one way or a store located 1/2hr. The other way. My phone is without a doubt my salvation.
There is always online shopping which takes out store location as a factor. As others have noted, there are many k5 models, so we are are not sure which brand. Looking at all the possibilities, the k5 phones are pretty low end in specs. That in no way implies bad reception. The release dates for all the k5 phones are prety recent and so reception should be okay. My first guess is that getting a more expensive phone may not necessarily yield major improvements in reception. Generally speaking, the larger size phones (5.5 inch screen) can provide slightly better reception due to longer antenna inside the phone. Check out the cellular map link and see how far you are away from nearby cell towers. Look for both Telus and Bell towers. This may be the what is limiting signal performance.
01-11-2017 10:08 PM
@nanna_tess It would be very helpful to know exactly what phone and model you have and if you have used this with any other carrier before especially telus or bell.
Once the community members know this info, they maybe able to help you out or suggest a solution.
Also, please also check public mobile coverage map.
Thanks
01-11-2017 09:55 PM
@nanna_tess Have you used this phone with a different provider? In a rural area check this link it is a map of cell towers in Canada find your area and look to see how many towers are around you and how close are they. Do you have any large hills or anything that would block "line of sight" to these towers?
http://www.ertyu.org/steven_nikkel/cancellsites.html
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
01-11-2017 09:53 PM
Have you actually tried making a call?
My phone is old too, and it often shows 1 bar or no bar at all, but it's still connected fine.
When I actually make a call, it fall back from LTE to full bar 3G to make phone calls.
K5 can mean a few phones, like LG K5 or Lenovo K5 or what brand is your phone?
01-11-2017 09:49 PM
01-11-2017 09:40 PM
So your phone is the LG K5? Did you use this phone with a previous provider and if so what provider and how was reception. Where abouts are you located? Reading some reviews on the K5 have not been all that positive of a phone so i am wondering if it is a combination of factors like antenna in phone and service signal in your area. Do you have any problems outside of your house?
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
01-11-2017 09:34 PM
01-11-2017 09:12 PM - edited 01-11-2017 09:14 PM
What part of the country are you located in? In the urban settings, the Bellus network is pretty rock solid for coverage. It could very well be that your phone is a bit weak in reception capability. After all, no matter how good the cellular network is, the cell phone still has to be reasonably capable of picking up the signal.
As for getting a good performing phone, I don't think an iPhone has exclusivity on cellular performance. There are many current phones out there costing a lot less that work very well. If you have a budget and features list in mind, let the community know. I am sure some good suggestions will come your way.