Koodo number is not transfering

[Maryargi]

Signed up yesterday was trying to get my number transferred but when I go to "check eligibility" of my number it gives me the following message:

We are experiencing difficulties in processing this request. Please contact Public Mobile for additional assistance.

What can I do?

[ShawnC13]

Thanks Shazia, jumping right into the mix again this morning!!!

[Shazia_K]

Hello @Maryargi, 

Welcome to Public Mobile 🙂 

I'm sorry to see that you're having issues with bringing your number to us. 

Can you please send me a private message with:

-Public Mobile SIM card #

-The phone # you are porting

-Account # with your old provider

Thanks, 

Shazia

[ShawnC13]

@Maryargi With Koodo were you on a prepaid service?  If you were then a mod will need to assist you.  On Post paid you should be able to have it done on your own, but as you are having an issue I will tag @Shazia_K and hopefully when she is in she will be able to  contact you and look into this.

For future reference here is a good read on how to contact a MOD

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/All-you-need-to-know-about-our-Communit...

[Vickel]

Transferring number from Telus or Koodo seems to be an on going issue
A Mod has been tagged and should get back to you soon

[will13am]

The activation system is rather glitchy if the chosen email is the same as that used for the Koodo account.  Please make sure they are different.  My suggestion is using an email alias.  As suggested, the safe option is to get an assigned number first and then do the porting.  On the porting page, some have suggested that you should check the box I am authorized to port first before entering information into any of the other boxes.  If all else fails, please contact a moderator via private message and give them the particulars of your problem.  They will be able to resolve it very quickly.  Check out this link about contacting a moderator.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/All-you-need-to-know-about-our-Communit...

[Shutdown]

If you cancelled your plan with your old provider before you ported then you might have lost your number, otherwise just tag a mod like this so they'll help you tomorrow @Shazia_K. But since I did it you don't need to tag anymore.

[MoreYummy]

Have you activated a new account yet or you are doing the port in while activation?

If havent activated new line yet, it is better to activate new line using new number, and make sure it is working.  And then transfer your line over it has less problem in the whole process.