11-15-2025 03:40 PM
I want to reactivate my account and phone number. And update the payment info on my account. I have tried everything.
11-15-2025 03:45 PM
hi @Sophia277 what have you tried and what error you got?
call 1-855-4PUBLIC and see if system can find your account
or ask PM support agent to help , you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
How long ago was account suspended for? If its within 90 days, just log into your Mr Account at the link below and click to make a payment to resume services.
https://myaccount.publicmobile.ca/en/account/payment/funds/card.
You can also change your account information there.
If you can't log into your account, then ask PM to assist with login so that you can update the account information.
