Reactivate account

[robin16]

How do I reactivate my husbands account,

Was deactivated for payment problem

[robin16]

Thanks for the help.

[hairbag1]

@robin16 

how long has his account been Suspended ? After his last regular plan renewal failed, he has 90 days grace in which to pay and resume service. After 90 days, the account is actually Deactivated and he'd need a new sim to start a new account.

[BKNS27 · Accepted solution]

@robin16 

You can also dial 611 on his phone or call 1-855-4PUBLIC on your phone to make a manual payment.

[Dunkman]

@robin16 

You will need to login into your husband account.  If credit card is already on file, then load up funds equivalent to the plan cost.  That should re-activate his plan.  

https://myaccount.publicmobile.ca/en/account/payment/funds/card