03-06-2022 04:09 PM
My sons plan was suspended. So I changed plan and paid but phone still not qorking
03-06-2022 04:59 PM
If you add $1 extra, it should reactivate.
03-06-2022 04:49 PM
If after trying the above items you STILL can't get services going, ask the support agents for assistance.
To contact a Customer Support Agent, there are 2 methods:
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.
03-06-2022 04:16 PM
HI @Rickypilgrim Did you already pay the new amount? do you see what you paid show up at Available Fund ? If so, go bac kand make a $1 manual payment and it should reactivate
If Available Fund is still $0, likely you have not pay the new plan amount yet. You can confirm in the Transaction History. If thta is the case, go back to the payment page and do a manual payment. Use the "Other" option and enter the plan armount +$1 and it should work then.
03-06-2022 04:12 PM
@Rickypilgrim wrote:My sons plan was suspended. So I changed plan and paid but phone still not qorking
If you have no services working - you need to add funds equal or more to the amount of the plan. Do this by choosing the "Other" payment option when topping up. Then reactivate the plan.
If your services are working and the plan is renewing tomorrow, then did you schedule a plan change? If so, this should be automatic on your renewal.
And if you are on autopay, it should take care of itself, unless you added the funds manually.
03-06-2022 04:11 PM
Try paying $1 more than your required amount, then reboot device and see if it has service.
If not, try placing in Lost/Stolen mode in self-serve, logout, then log back in and remove the Lost/Stolen designation.
If there's sufficient balance to renew the service, the above 'trick' sometimes gets things going.