@aron1 did you try the Forgot password link?
https://selfserve.publicmobile.ca/forgot-password/
Enter the correct email address and then answer the security question. However, if you are unable to get through that to reset the password, you will have to open ticket with PM Support and have them to sort this out for you
1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.
***Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket". Then follow to complete the ticket submission.
2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there
