I was trying to login My Account and update the CC, but I got the message about Reactivate Subscription, why? I have no problem with my service. My subscription for this month till 27th, I just trying to update the card before renewal time
The error indicates that the Eversafe login system is unable to locate your My Account from your email login. But no worries, it is an easy fix for PM support, you will just need to engage them by direct message. Please private message CS Agent at: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 **Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there
