06-24-2021 08:46 PM - edited 01-06-2022 02:37 AM
06-25-2021 06:25 AM
@edmadrazo wrote:I was on my account and requested a port of my old number
If you activated with a new number, it may be best to ensure this number has working services prior to porting in another phone number.
To get the number you activation working, try one or more of the below:
See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection
06-24-2021 09:03 PM
@edmadrazo wrote:Can i get a call from public this is horrible start
Sorry, Public Mobile is all online support only. you can open a ticket with mod and they will reply within an hour to 48 hours.
But you can try to describe your issue and we can try to help.
06-24-2021 09:03 PM
Public does not usually call customers as they do not offer over-the-phone support.
Did you keep your own carrier'a SIM card in your and reply to the text message from them to authorize the phone number porting?
06-24-2021 09:02 PM
@edmadrazo not sure what you meant by "not the phone, even my online account was disabled and just activated today"
or you meant you created a new account and requested porting? you activated today, have a new SIM and it said SIM card disabled after you put it in a phone? You might need to provide us more information.
06-24-2021 08:58 PM
Can i get a call from public this is horrible start
06-24-2021 08:48 PM
IphoneXR
not the phone, even my online account was disabled and just activated today