12-27-2021 06:29 AM - edited 01-04-2022 04:44 AM
My plan is 15$ I got that amount on my account and they suspended my plan why the money is thier for my plan
Solved! Go to Solution.
12-27-2021 07:33 AM
@BeachNBeer wrote:@Minuteman82 Are your services still working? When is your renewal day? If your renewal is today, account last night would have went to expired, then to suspended (around 2am est system would have started the payment process) then later today once everything is processed account goes back to active.
Or is your phone not working at all?
@Minuteman82 if your services are working, you can ignore those messages as @BeachNBeer described above.
These are normal (silly ) messages upon renewal on your self serve.
IF you have no services, that your renewal failed to renew your plan.
Try adding $1 manually as a payment to top up your account, then see if you can resume/reactivate services.
12-27-2021 06:43 AM
@Minuteman82 Are your services still working? When is your renewal day? If your renewal is today, account last night would have went to expired, then to suspended (around 2am est system would have started the payment process) then later today once everything is processed account goes back to active.
Or is your phone not working at all?