Re payment problem

[User26]

I took my card off so my payment couldn’t automatically come out and it did when I didn’t want it to. How do I change that and get the funds back? I took it off so it didn’t come out 

[Anonymous]

@User26 

you can Remove your credit card and Logout and

close all Browser and do clear cache and cookies for any Browser,

how to clear cache and cookies in microsoft edge browser visit Here 

or you can try it for a different Browser

and use a Browser from your computer, is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

for microsoft edge how to update your browser visit Here 

and do Restart your computer, is will help a lot,

and if you use a home internet please do one thing take your power internet off for about

a 1 minute and put it back on,to refreshing your network,

and log in and re entered your credit details,

just make sure your credit card number and your address match the same,

sometime your typing but is a one word or letter or number is a wrong or is missing just make sure for it.

How To Update Or Remove Your Payment Card

To update or remove your credit or Visa debit card details,

1. sign in to  Self-Serve.  Once signed in,

2. click on the ‘Payment’ tab,

then scroll to the bottom of the page and select ‘Manage my card’.

you will have the option to either select ‘Replace this card’, or ‘Remove this card’.

You will need to review and confirm this change to your account,

and if still not fix it please you Have To Submit a Ticket To Customer Support Agent by CS_Agent,

Only one way to solve your issue , explanation to Customer Support Agent by CS_Agent,

and the are nice service Team the will help you 100%.

Here’s how to contact Customer Support Agent by CS_Agent,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Service by CS_Agent. Click Here to get started.

• or you can send a private message to Customer Service by CS_Agent, by Click Here. 
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
   Check your private message inbox (click on the envelope top right of your screen)

         Good Luck

[softech]

@User26   So, you were trying to remove the card so it won't renew for another cycle?  and it got renewed (hence you still have service now?)

It might be hard to ask for refund if you didn't take off your card or stop the Autopay properly.   You properly have to show them you did everything correctly.   You can try to open a ticket with PM and see what they say.

[Dunkman · Accepted solution]

@User26 

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@User26 wrote:

I took my card off so my payment couldn’t automatically come out and it did when I didn’t want it to. How do I change that and get the funds back? I took it off so it didn’t come out 

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If you removed your credit card information before autopay or payment date, it should not have charged you.  

You will need to contact customer service agent (CSA) for potential refunds:

Click on the chat bubble icon on the right lower corner of website to start ticketing process to contact CSA.  Type: payment problem.  Follow the prompts to submit ticket.  

Expect a few hours response time.  Check your private message inbox (envelope icon on upper right corner of website) for response.