There is no phone support at pm this is made very clear on the website. However most of your questions can be answered by us customers....community members.
If you have an account issue that only a moderator ( pm employee) can fix we can direct you how to contact them via the chat bubble at the bottom right corner of your screen or your private messaging the envelope icon at the top right corner if your screen.
Can you log into your self serve account? If so look at the bottom left corner if your overview page for your 100 outgoing minutes counter. If it is no longer there then you have used all of your minutes. Calling is rounded up to the nearest minute and calls to voicemail count against your outgoing minutes.
It is recommended on the $15 plan to purchase the $5/500min canada wide calling add on. It is a one time purchase that rolls over every 30 days until completely consumed. Be sure to add at least $5 to your available funds first. Then go to the plans and add ons page and scroll down to the add ons section. Tick (1) for your selection then scroll down to confirm and submit your payment. Return to the overview page to see the add on added to the bottom left of the page. Log out and reboot your phone.
