activation

[James161722]

Need help I have account and someone stolled my phone and now my account is terminated. But looking to get a new account. Anyone can help

[Handy1]

@James161722  to start you need to get new SIM card you can then ask support to sim swap it for you to keep your old phone number and plan , but if the account has been suspended more then 90 days the account is closed and number gone .so if you didn’t have any friend refferals and don’t care about number , just use new email and create new account and you can pick one of the better new activation only plans that existing customers cannot get .fastest way to get new SIM card would be from Telus /koodo store or order one from Amazon $4.99 there right now  

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

HI @James161722 

generally you would need to get a new sim card first

then don't "activate" a new account if you want to keep the phone number.  Ask PM support agent to help  (Even you think the account is terminated, support might be able to do something) .  Just message them and explain the situation and give them the new sim card

Message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

and for sim card, Buy a PM physical sim card form Telus or Koodo store or via Amazon:

 Telus or Koodo store https://www.publicmobile.ca/en/on/pick-up-SIM
Amazon.ca https://www.amazon.ca/Public-prepaid-postpaid-Activate-Allinone/