Re activating

[Julesnpei]

I missed my due date still shows active status added funds to my account, how do I get it to change the date to today instead of May 8

[Alex888]

@Julesnpei There has been some problems recently with dates not lining up and accounts not renewing, you would probably be better off talking to a moderator. You can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Dunkgirl]

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@Julesnpei wrote:

I missed my due date still shows active status added funds to my account, how do I get it to change the date to today instead of May 8

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@Julesnpei  Was the account suspended when you missed the the duedate and your autopay is not enabled? This is pre-pay so your service would have been suspended and the phone not working if there was no new payment. Once you made a new payment and reactivated then the date should have changed to the new payment. Can you post a screenshot of your account overview and payment history in self serve but remove your personal details