Unable to log in to MyAccount ?

[Jeyagowri]

Please can I get my account 

[HALIMACS]

@Jeyagowri 

Can you share with us what you have tried and how far you've gotten?

This way, we can help guide what next steps you might take.

[esjliv]

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@Jeyagowri wrote:

Please can I get my account 

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Have you been able to before?

Are you new or an existing customer.

To register for a Self Serve account, you can do that here: https://selfserve.publicmobile.ca/self-registration/

If you are having issues logging into Self Serve and you have done so before, try waiting 15 minutes before you try again, in case you temporarily locked up your account.

Before you try again,  clear your browser's cache/cookies, and/or open a tab in incognito mode and try logging in that way.

IF issues with your password try the Forgot the password option to reset it.

[hTideGnow · Accepted solution]

HI @Jeyagowri   did you try Forgot Password?  enter the email and answer the security question.

If that does not work, you will need to open ticket with PM and they will assist.  click on the Bubble on the lower right or directly at : https://publicmobile.ca/chatbot
Follow these these to get to ticket open page quicker:

1. type: Forgot log in information
2. Click "Contact Us"
3. Click "Click here to submit a ticket"
4. you will then direct to another page to open ticket.
   
   After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

[Anonymous]

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@Jeyagowri wrote:

Please can I get my account 

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@Jeyagowri 

close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

and try Forgot your password visit Here link, and enter your email address,

check your email spam,

or you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
them can solve your issue, they are nice Service Team they will help you 100%.

and them will reset for you,

Here’s How To Contact Customer Support Agent by Submit a Ticket,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent, Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
  Click here to submit a ticket↗↗.

• or you can send a private message to Customer Support Agent by Click Here link,

• please include in your message,
  
• phone number,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck.