12-25-2021 06:15 PM - edited 01-04-2022 04:48 AM
12-25-2021 06:29 PM
Can you share with us what you have tried and how far you've gotten?
This way, we can help guide what next steps you might take.
12-25-2021 06:21 PM
@Jeyagowri wrote:Please can I get my account
Have you been able to before?
Are you new or an existing customer.
To register for a Self Serve account, you can do that here: https://selfserve.publicmobile.ca/self-registration/
If you are having issues logging into Self Serve and you have done so before, try waiting 15 minutes before you try again, in case you temporarily locked up your account.
Before you try again, clear your browser's cache/cookies, and/or open a tab in incognito mode and try logging in that way.
IF issues with your password try the Forgot the password option to reset it.
12-25-2021 06:17 PM - edited 12-25-2021 06:18 PM
HI @Jeyagowri did you try Forgot Password? enter the email and answer the security question.
If that does not work, you will need to open ticket with PM and they will assist. click on the Bubble on the lower right or directly at : https://publicmobile.ca/chatbot
Follow these these to get to ticket open page quicker:
12-25-2021 06:17 PM
@Jeyagowri wrote:Please can I get my account
close all Browser and do clear cache and cookies for any Browser,
and try open one Browser incognito mode,
and try Forgot your password visit Here link, and enter your email address,
check your email spam,
or you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to
them can solve your issue, they are nice Service Team they will help you 100%.
and them will reset for you,
Here’s How To Contact Customer Support Agent by Submit a Ticket,
Good Luck.