US Roaming plan not applied to account but transaction history shows package

[Lins]

I have paid for my US add-on for TALK/TEXT. I have my Receite , it show on my account but Public Mobile comes back &  says I don"t have that service.  

[dust2dust]

Click the little spinner refresh icon under the shop add-ons button. That should update your list of add-ons. Do you see add-ons with day counters like #/15 or #/30?
Is this a re-buy of having the add-on just before you bought it this time?

[Lins]

Yes I tried to text someone but public mobile told me I didn’t have the add-on and I checked my credit card and it was taken out.

[hairbag1 · Accepted solution]

@Lins 

if you're in US and you get a message about needing the add-on...you can ignore it as long as your sure you successfully bought the US 15 Day Talk / Text addon. Have you tried making a call or texting someone ?

[softech]

@Lins 

couple thing to check

1. Check your credit card to confirm if PM took the money

2. Login my Account using Incognito mode and check 

• Overview page to see if you see the addon 
• Check payment history https://myaccount.publicmobile.ca/en/account/payment/payment-history to see if it shows the transaction
  
  If you see the addon and transaction, screenshot it and send to agent for further help