Transferring or Changing your Phone Number

[jamesalbert]

My number hasnt ported properly, I need to speak to public mobile so they can send another port request.

Do you have their number?

[t_p]

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@gilles132labont wrote:

need a request to my old provider to transfer number

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@gilles132labont 

Have you opened your self-serve account?

If not, do it  and log in to initiate the transfer yourself from this page:

Read this for more information: 

Port Fraud Protection (publicmobile.ca)

[gilles132labont]

need a request to my old provider to transfer number

[gilles132labont]

no 

[jamesalbert]

thanks so much, I'll call them now

[hTideGnow · Accepted solution]

@jamesalbert   you are porting into PM?  I will send you a phone number.  Check Community inbox

** did you receive a text from previous provider?  did you reply YES within 90 mins?

[softech]

@jamesalbert  did you just join PM?  

Did you port you number from another provider?

It's normal that newly ported number will take some times before receiving all the incoming calls or text.  Especially with banks, some of them have a security setting that verification code will not work until couple days after the number was ported.