Ticket ID:313427-904 SIM/Hardware Issues E2013-C

[Dogjr]

I still can't complete the set up for my son's account.

Is there anyone I can talk to?  I am really struggling with this and becoming frustrated with endless messages back and forth that are not getting me anywhere.

Any solutions would be greatly appreciated!!!

Stacey

[Chalupa_Batman]

Hi @Dogjr 

Would you mind sharing what exactly you're trying to do and how you're trying to do it? Maybe some context will help us provide you better help.

[computergeek541]

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@Dogjr wrote:

I still can't complete the set up for my son's account.

Is there anyone I can talk to?  I am really struggling with this and becoming frustrated with endless messages back and forth that are not getting me anywhere.

Any solutions would be greatly appreciated!!!

Stacey

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The Pubic Mobile customer support agents are the only ones who can fix an account issue.   Please continue the discussion with them.

[softech]

@Dogjr did you open a ticket already? 

Message them again for update (include the ticket number)

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there