Subscription trouble

[CelticTan]

I'm having the same *bleeping* issue with the last step. It tells me to contact customer support and when I click on the *bleeping* chat button it goes to a blank *bleeping* web page that never loads.
I NEED help!

[computergeek541]

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@CelticTan wrote:

interestingly enough I was able to use the link above/below 
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
that was shared by  a few others already but this time it took me to a private message screen. So I put in what was going on and now I wait.
Is this something that gets looked at frequently?
Is there any chance I will be able to get online today/tonight?

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A response might be received today, but timing depends on the volume level of requests.

[CelticTan]

interestingly enough I was able to use the link above/below 
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
that was shared by  a few others already but this time it took me to a private message screen. So I put in what was going on and now I wait.
Is this something that gets looked at frequently?
Is there any chance I will be able to get online today/tonight?

[Chalupa_Batman]

As a last resort, here's the directly link to send a CS Agent a message.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Sadly I'm out of options as I've never seen this much issues. But when it comes to the PC, I do know this site has cache issues. Clearing the cache, history and cookies on your browser and restarting the browser has helped some. Long shot but...   

[CelticTan]

Have we exhausted all the options at this point?

[CelticTan]

The check is on

[hTideGnow]

HI @CelticTan 

your private message might have been turned off

come here

https://productioncommunity.publicmobile.ca/t5/user/myprofilepage/tab/user-preferences:private-messe...

check  if "Turn on private messages" is enabled with a check mark

[CelticTan]

I can appreciate the help offered from hTideGnow and Handy1, but all the links offered in your posts and path to follow don't get me anywhere. No "other menu" no "private chat" nothing...

Please tell me there are other ways to reach someone about my transfer issue?

[CelticTan]

That link brings me to

[CelticTan]

That is ANOTHER can of worms I'm having with Public Mobile! "
My husband has had an account for a almost two years now, and even thought he can log in on his phone. He has NEVER been able to log in to the website on a PC. It keeps telling him his password is wrong even though it isn't. Times him out and then he is stuck in that stupid wait 2+hrs loop for days at a time.

So I don't think the PC
chat bot is that great.

OH and btw I'm on a PC typing this in the community forum.

[hTideGnow]

HI @CelticTan 

use direct message then

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437        

try with different browser or try on a computer

[Chalupa_Batman]

I would suggest going to a PC to try the chatbot there. I know both chat bots have had issues over the last year or so and the PC chatbot or website chatbot was just fixed recently and does work. I've tried it.

[Chalupa_Batman]

Hey @CelticTan 

I too had these problems setting up a neighbor on PM using a Motorola G7 and a Motorola E. Not sure what phone you have but this is how I fixed it. 

1. I made sure I had good Wifi signal. I didn't do this on data.

2. Before deleting the app, I went into the app settings and cleared the cache and any other related data to it and then deleted it. 

3. I redownloaded the app and was successful on the second try. 

I honestly think that clearing the cache and the data before clearing the app helped.

Worse case, you can reach a CS Agent via the chat bot.

To submit a ticket, start with the chatbot at the bottom right corner.

Or the following link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

[CelticTan]

I tried the chatbot link first, typed "submit ticket" and >contact us>Other>Login... that led to a blank page
Then I typed in the link below and it brought me to

which had NOTHING for me to submit a ticket with

[hTideGnow]

HI @CelticTan 

yes, PM support can help.  just need to submit ticket.     please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437        

[CelticTan]

Oh I HATE Public mobile's APP!
I uninstalled it, restarted the cell, installed the app and Now I'm stuck in a *bleeping* login loop!
Log in page - enter details
logging in
Log in page - enter details
logging in

FFS!

Can't ANYONE help? I'm So frustrated at this point.