Subscription Change

[AbelD25]

I had issues with my connection and didn’t get it at all

[Gwanzi]

Actually I can not get your current situation, could you please explain more things on your operation of subscription?

[hTideGnow · Accepted solution]

HI @AbelD25 

so, you are changing subscription and the service not working again?

or you are new customer and never able to connect?

what phone you have? Android ? iPhone? 

and physical or esim?   if physical, did you try the sim in another phone?

tell us more what the issue is and what you did so far