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Re: Service suspended

xwchen74
Great Neighbour / Super Voisin

They changed on my credit card on April 2, and suspended my service on April 7, after explaining that for 7 hours, still not service. What kind of company on market, will try to get the money back and get out of public mobile. 

2 REPLIES 2

CSA_PM
Customer Support Agent

Thank you for bringing this to our attention! The customer was already in a private conversation with one of our agents when the post was escalated. The agent will continue assisting them directly.

hairbag1
Mayor / Maire

@xwchen74 

you won't get refunds from Public Mobile. If you're stuck, get to Canada Tire or No Frills and buy payment vouchers...then log in to your account to make payment and Resume service. Alternative is on-line vouchers from www.muskbird.com.

https://www.publicmobile.ca/en/get-help/articles/purchase-a-voucher

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