Self Serve Log-In

[MinhV]

Yes my eSim works properly.

Please proceed to credit my Account ending 1788

Thank you

[Deepak1]

Hello please do not put credit card information or date of birth or password linked to your account. This tread is a community people who try to help others having troubles with phones. 

[hTideGnow · Accepted solution]

hi @MinhV are you asking for reimbursement of your replacement esim?  This is just the community and we are just customers.  To ask for credit, please check with CS agent

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage