SIm not active

[Potential_clien]

Hi I recently ported my number over from Koodo today on the 3rd of Jan 2022 but my public mobile sim is not active

[Potential_clien]

It does show active I verified that entered the correct sim I setup aa ticket with the chatbot, thanks for your help it's greatly appreciated

[softech]

@Potential_clien   if you login to My Account, it shows account ACTIVE?

you have another phone to test the sim card?  Even if not, try to reseat the sim card.  Power down the phone, take sim card out for a minute, then put it back and power up

if that still does not work, yes, look like a sim card provisioning problem.  , you will just need to open ticket with PM Support using Chatbo and they can fix this quickly

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there