Porting number

[brianarabsky]

I need this as well. Can't port my number to Freedom and there is no solution anywhere. Thanks.

[hairbag1]

@brianarabsky 

you'll need to contact Customer Support at Freedom to get the port process re-started.

[eddieO · Accepted solution]

@brianarabsky If you are porting to Freedom you need to contact a Freedom agent to initiate the porting process. On the public mobile side you just need to make sure your account is active and leave the PM SIM in the phone and wait for the porting confirmation message, then reply Yes within 90 minutes. After that you can place the new Freedom SIM in your device and check every 20 minutes or so to see if it is working, calling, text etc

[softech]

@brianarabsky 

You have submitted your port request with your new provider?  are you just not getting the porting authorization text?

Make sure your PM account is active and you can still receive incoming calls and text
Then call your new provider and ask them to re-trigger the porting request.
Wait another hour or two and you should receive the Porting Authorization Text from shortcode 4799 or 4800

If still not receive the text from PM asking you to approve the porting,  please open ticket with PM support using this direct link:  https://urlshortner.tiia.ai/Lc9xk8

Make sure that you respond to this text within 90 minutes. If you do not receive this SMS or you do not respond within the 90 minute window, make up to 4 additional attempts to send it. If you are still experiencing any difficulties, reach out to a Customer Support Agent

(Ref: https://www.publicmobile.ca/en/on/get-help/articles/porting-out  )