Port my number

[Candy1120]

I lost my cell phone and all my information 

I would like to transfer my public mobile number to another sim card I have please

[HALIMACS]

Hi @Candy1120 

If you mean you wish to port to another provider, and you already have a SIM card for that other provider, because you have lost your phone and will not be able to receive the SMS confirmation text from Public Mobile to approve the port, click here to contact Public Mobile to authorize the port. 

[Triguy]

1. Log into your Self-Serve account
2. Go to Plan and Add-ons > Change SIM card

1. Enter your new SIM card number into the field. Your SIM card number is found on the back of your SIM card.

If you still need assistance then submit a ticket to a moderator.

Here’s when and how to contact the Moderator Team:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.