Over payment charged !!!

[dmacdougall]

I've been overcharged.  A payment of $69 was taken by autopay. There's been no  plan changes no data or calling overages and to top it all off no phone service. I don't care to discuss why,it irrelevant. I need service back now. And the charges reversed. There's no authorization for this. I  need it fix or I'm calling my credit card company to stop payment. 

[MoreYummy]

Lets see how long it takes to bring out a faster system for support.  

It is long over due.

[mojorising]

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@dmacdougall wrote:

Why is a reply to a PM so slow? 

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There is a new support system in the works to help improve response times. You can read about it at the link below. It won't help your situation right now. hopefully a better system set to come in the near future.

https://productioncommunity.publicmobile.ca/t5/Announcements/Upcoming-support-enhancements-We-re-loo...

[dmacdougall]

My problem is I'm paying and getting nothing. Literally, nothing. 

[GinYVR]

@dmacdougallIt is up to 48 hours. I recommend people who rely on their phone for work, not to use Public Mobile for this reason. Again YMMV.

[dmacdougall]

But days? That's rediculous.

[GinYVR]

@dmacdougallBecause customer support is a corner we all cut so that Public Mobile can offer us lower prices.. eg Chatr charges $5 for each support call. All lowest flanker brands have their limitations so they can offer their prices. You do get what you pay for.

[GinYVR]

@dmacdougallUnfortunately that's the price we all pay when we want to save a few bucks on our monthly fee. If you feel it is unacceptable you really should consider moving a tier up to Koodo or Telus..

[dmacdougall]

Why is a reply to a PM so slow? 

[dmacdougall]

Thank you. Been there. It would nice if the private message field was addressed. Initially I sent a private message. However. It was unclear  who I was sending to. This site is full of ambiguities. BTW  a reply within days is unacceptable.

[wetcoaster]

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@dmacdougall wrote:

Radio  silence here. I think the kids are running things. I've bent overcharged while having my service  cut. How about that! BTW this  is totally unprofessional.

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@dmacdougall 

Well, let's see... You have posted in a thread that has last been active in October 2018. And it has been marked as solved.

If you seek assistance from the community for non-account related proplems the fastest way to get help is by starting your own topic with as much context as possible (but without your personal information) in the relevant section.

If you need help with an account related issue you need to send a private message to the moderator team. Their reply times can be anywhere from a couple of hours to a couple of days.

Use this link to send a private message to the @Moderator_Team.

What to expect after sending your initial private message: https://productioncommunity.publicmobile.ca/t5/Announcements/Changes-to-how-you-verify-that-you-re-t...

More useful information on contacting the mods and getting help at Public Mobile:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/...

https://www.publicmobile.ca/en/on/get-help

[RossN]

@dmacdougall                hi here is a link to the moderators https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[dmacdougall]

Is there a moderator out there anywhere. Do you guys hide your  addresses

[dmacdougall]

Radio  silence here. I think the kids are running things. I've bent overcharged while having my service  cut. How about that! BTW this  is totally unprofessional.

[RossN]

@dmacdougall  ok just so you know you are on a public forum so no private info you can contact a moderator here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437