Old provider says port out not complete

[wb4147]

Koodo advised that Public Mobile is responsible for the port out process which cancels the Koodo account. This was not done as they have my account active and will not let me cancel it. How does this get fixed?

[PAULRANG18]

The account must remain active in order to port the number over to PM. This is as it should be. Port will be complete when old sim stops working. At that point insert PM sim to continue service.

[geopublic]

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@wb4147 wrote:

Koodo advised that Public Mobile is responsible for the port out process which cancels the Koodo account. This was not done as they have my account active and will not let me cancel it. How does this get fixed?

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@wb4147  Koodo is correct. If your want to port out your number from Koodo you need to initiate the port. Once that is done and the port is completed then your Koodo account will automatically close. Did you initiate the port when activating your Public Mobile sim card?

If yes, then you need to wait for the port to complete. If it's been more than 4 hours then submit a ticket to PM. 

If you haven't initiated the port then follow the instructions posted in this thread depending on the type of Koodo account that you had.

[CannonFodder]

@wb4147  A couple of people have mentioned it, so far, but they haven't been real clear, i.e. there's a difference between Koodo postpaid, and prepaid. Apparently, you can relatively easily port your Koodo number if your Koodo account is postpaid, BUT if you have a Koodo prepaid plan, you need to contact a PM Moderator to get the number port done.

[totalUser]

Yes don't cancel your Koodo account if you want to take money with you.

How did you initiate the port?

Are you Koodo prepaid or postpaid customer?

Did you specify alternative number, make sure that's not your temporary pubic mobile number as they may need to reach you if anything goes wrong.

Moderators can be reached here 

In a meantime use TextNow for backup.

[popping · Accepted solution]

@wb4147 

Only moderator can access your account.

Create a moderator support ticket for help using the ? button at the right side bottom corner of this page.  You need to supply your correct Koodo account #, full name on your Koodo account and the koodo phone # to be ported for moderator to port your number.

1. Tell SIMon about your porting issue
2. Ask for "moderator"
3. SIMon will give your 2 choices. Click on the "Account-specific question"
4. Then, click on "No, I want a human"
5. Click "Submit a ticket"
6. Follow instruction to create support ticket.
Good luck.

[NDesai]

@wb4147 Have you requested to port in your koodo number during activation or from your self-serve account? Porting from koodo is almost instant unless it gets stuck due to wrong info provided or system glitch. I suggest you to try again from your self-serve account if your koodo account was post paid plan and not prepaid. If it fails, you need to contact the mod team. Start a conversation with Simon (chat bot) by clicking HERE to submit a ticket to the Moderator Team. Be sure to provide as much details as possible so the bot can enter all the info needed to open a ticket.