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Re: Number Transfer: Troubleshooting Steps

ColinSearle
Great Neighbour / Super Voisin

Hello, I've sent multiple messages for support on this issue. My number was half ported and SMS does not work, and I have not received a response after the issue in five days. Please send a response ASAP as this issue needs to be escalated. 

3 REPLIES 3

Didi_
Good Citizen / Bon Citoyen

At first I didnt get responses when I just messaged CS_Agent. I then added 2 more I found here in the community that someone recommended, and messaged them each separately. Once I did that someone finally got back to me after a few days. Message all three and hopefully that will speed their response like it did with me:

CS_Agent

CSA_PM

DR_PM

@ColinSearle 

I have escalated your ticket on your behalf.  PM support will reach out to your via Community inbox.  Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

(Since it is a bit late tonight, they might not reply you until tomorrow morning)

ColinSearle
Great Neighbour / Super Voisin

Can you share the number with me as well? Thx.

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