Number Porting

[kiyakker]

how can i take steps to ENSURE that i do not lose my koodo phone nbr?

[Luddite]

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@kiyakker wrote:

how can i take steps to ENSURE that i do not lose my koodo phone nbr?

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@kiyakker Always best to be prepared for rare difficulties: https://productioncommunity.publicmobile.ca/t5/Getting-Started/BE-PREPARED/m-p/112014/highlight/true...

[esjliv · Accepted solution]

Hello @kiyakker ,

You will need to obtain a Public Mobile SIM card first.

1. If you are a Koodo Postpaid customer you can port your Koodo number during the activation process with Public Mobile. I did it, pretty smooth transition. 
2. If you are a Koodo Prepaid customer then you will need to activate with a temporary number, then port your number afterwards. To port afterwards you can contact the moderators.

To contact the Public Mobile Moderator_Team, there are two ways to reach them:

1 -  Click the bubble comment circle on the bottom right hand side of your screen, or use this link to: Get Help With SIMon the Public Mobile chatbot

OR

2 - Use this link to:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)

[computergeek541]

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@kiyakker wrote:

how can i take steps to ENSURE that i do not lose my koodo phone nbr?

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Ensure that the Koodo account is still open. After opening your Public Mobile account, go to https://publicmobile.ca/chatbot and type "port request". Ensure that you have your Koodo account number availiable.

[kiyakker]

when going from koodo to public mobile