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06-16-2020 02:16 PM - edited 01-05-2022 11:43 AM
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06-16-2020 02:27 PM - edited 06-16-2020 02:29 PM
@donduncan if this is a new activation and the first time you inserted the pm SIM into the phone and it asked for a puk unlock code then it's locked to your previous provider contact them and ask them to unlock it for you. You will need your imei number dial dial *#06# to get it. If its a Samsung phone, contact Samsung online and ask them to unlock it for you. Welcome to PM. Stay safe.
If you locked yourself out, do as @JoyLuck says and contact the moderators.
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06-16-2020 02:26 PM
@donduncan wrote:Need sim card puk
Did you get that message as soon as you inserted the newly activated PM SIM? If so, that phone is almost certainly locked to the original carrier. New PM SIMs never require a PUK "out of the box".
>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.
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06-16-2020 02:19 PM - edited 06-16-2020 02:22 PM
@donduncan FYI: Moved your post; always best to begin a new topic than add to an old one.
[Also, common questions merged]
>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.
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06-16-2020 01:48 PM
Here is a previous thread with an explaination by one of the oracles, Luddite. https://productioncommunity.publicmobile.ca/t5/Getting-Started/PUK-Code/m-p/423240
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06-16-2020 01:42 PM - edited 06-16-2020 01:52 PM
@donduncan wrote:Need PUK
If you need a puk code contact the Moderator Team (Public Mobile representative) for assistance:
- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.
If incorrect PUK is entered ten times in a row, the sim will not work anymore.
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06-16-2020 01:38 PM
Need PUK