05-22-2021 03:22 PM - edited 01-06-2022 02:44 AM
HI,
I am unable to send and receive MMS. how can I fix this issue? please help
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06-10-2021 09:38 AM
Removed inappropriate content posted by a member
05-22-2021 10:54 PM
The first thing I'd check are also your APN settings that @darlicious posted! After doing so, I'd recommend restarting your phone too to have the settings and everything (re-)registered on the network.
Give us an update in case it doesn't work, and also if it does... we'd love to know. 🙂
05-22-2021 04:37 PM
do one thing take your SIM card out and waiting for a minute and put it back and do rebooting your phone - This one is quick and simple. Make sure your phone is off before removing and reinserting its SIM card.
Remove your phone’s battery - Some phones have removable batteries. Sometimes removing and reinserting the battery can fix certain issues. Just make sure your phone is off before you do this.
what is mean for Rebooting the phone means to turn off your phone and turn it back on again.
and make sure APN Settings On device
Changing APN Settings On An IPhone
click HERE
Changing APN Settings On Android Phones
click HERE
Turn your data on to send a Picture Messaging in world-wide,
if your data is off and your home internet wifi is on is not going through the Picture or a video Messaging,
you have to do this to is go through you will need to turn your data on to send a Picture or a video Messaging in world-wide,
make sure your DATA is on.
Good Luck
05-22-2021 04:31 PM
@Albinsimon wrote:HI,
I am unable to send and receive MMS. how can I fix this issue? please help
Were you able to previously?
Did you start using a different phone, and it just started doing this?
Check the Android phone's network connection if you can't send or receiving MMS messages. Open the phone's Settings and tap “Wireless and Network Settings.” Tap “Mobile Networks” to confirm it is enabled. If not, enable it and attempt to send a MMS message.
If you are Apple:
If these settings are all enabled above (as well as data), and still not working:
05-22-2021 04:22 PM
You may need to edit your APN. Check it your settings....
Name: Public Mobile mms
APN: sp.mb.com
Proxy: Not set - leave blank
Port: Not set - leave blank
Username: Not set - leave blank
Password: Not set - leave blank
Server: Not set - leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F
Do you happen to have an LG phone? You may need to do a network reset or a factory reset (back up data first) to be able to add the correct APN.
05-22-2021 03:44 PM
@Albinsimon did you have data turned on? Data is required to be enabled for MMS although it won't count towards your data limit.
05-22-2021 03:35 PM - edited 05-22-2021 03:38 PM
@Albinsimon : When someone sends you an MMS do you get the indicator that you have an MMS ready to download? If so then you need to turn on mobile data to download it. Same as sending...mobile data needs to be on.
Are you otherwise able to browse the internet with your phone?
Android or iOS? (or other)