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11-22-2021 09:57 PM - edited 01-04-2022 05:07 AM
I have. 40 balance I need to cancel my plan how do get Money back and make sure money not used on next month Nov 26
Solved! Go to Solution.
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11-26-2021 05:09 PM
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11-23-2021 08:36 AM
@Aless There is no refund. The best thing to do is to wait another month before cancelling your plan. If you are getting new plan, elsewhere, wait for a month later.. hold on with the BF deal and wait for Xmas deal
if you really need to cancel it now, then use it buy buying extra data and enjoy the data instead... at least you used the one rather than let it sitting there, account closed and money wasted.
PM is prepaid service and they don't offer refund
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11-22-2021 10:08 PM - edited 11-22-2021 10:08 PM
Just suspend your service before midnight eastern on the night before renewal and your $40 won't be used to pay for your plan. Your voicemail will remain active. Then before 90 days pass around day 85/86 resume your account service and your plan will automatically reactivate by using the $40 in available funds in your balance.
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11-22-2021 10:06 PM
@Aless wrote:I have. 40 balance I need to cancel my plan how do get Money back and make sure money not used on next month Nov 26
Can you keep it until the balance runs out, or are you trying to port to another provider?
Note, if you are porting out the Public Mobile number to another provider, doing this automatically closes your account even though you have funds remaining. Those funds are lost when porting out.
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11-22-2021 10:03 PM
@Aless wrote:I have. 40 balance I need to cancel my plan how do get Money back and make sure money not used on next month Nov 26
If you have a credit card registered, remove it. If the $40 is enough to cover your plan cost, it will still renew until no available funds left.
After that, your account will be deactivated after 90 days.
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11-22-2021 10:00 PM
Sorry, if you cancel your plan you will lose that money.
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11-22-2021 10:00 PM
@Aless wrote:I have. 40 balance I need to cancel my plan how do get Money back and make sure money not used on next month Nov 26
Sorry, but you won't get any money back. Funds added to your Public Mobile account are non-refundable.
