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Re: [Help Needed] LeI cannot phone or messaget us know about your experience on the Community!

Japarkinson
Great Neighbour / Super Voisin

I can't make calls or send messages

6 REPLIES 6

@Japarkinson  Using airplane mode is a great troubleshooting technique for any kind of connectivity issue......poor signal, dropped calls, not receiving texts, slow data ( that unending circle of death). If rebooting your phone doesn't fix an issue using airplane mode is often the easiest way to solve those kind of issues. I'm happy it helped!

Japarkinson
Great Neighbour / Super Voisin

The answer was to turn on aeroplane and then turn off. 

It was so simple 

Thankyou so much

gblackma
Mayor / Maire

@Japarkinson If none of the above solutions work . Contact a moderator and explain your situation. Click on the green questionmark in the white circle at the bottom right of your screen.  This connects to the autobot Simon . Type moderator and follow the prompts to get to one (CLICK on account specific question and human and submit a ticket ) Welcome to PM. 


@Japarkinson wrote:

I can't make calls or send messages


 

@Japarkinson  Did you just activate? Or just go thru renewal? Or neither? Try turning airplane mode on and wait 5 min. Turn airplane mode off.

Anonymous
Not applicable

@Japarkinson wrote:

I can't make calls or send messages


What plan are you on? Is your account status active?

boundless
Good Citizen / Bon Citoyen

@Japarkinson Please try rebooting your phone, and if that doesn't work, resetting your network settings (iPhone instructions: https://support.apple.com/en-ca/HT204051, Android instructions: https://www.wikihow.com/Reset-Network-Settings-on-Android)

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