FIX YOUR LIVE CHAT APPLICATION

[msde55]

It happened me too, I joined at 3:15 PM with around 36 people in queue. It was finally about to be my turn at 4:55PM with 3 people ahead in queue and then suddenly I am back at 40 people ahead of queue. I am re-thinking if I should join PM or not. 

[greybee]

No, how I try to get an agent, the chatbot brought me to TICKET or CONTACT US (repeated manual) only  

[msde55]

I think you need to go from Need Help within the Community or just ask the bot to connect you to an agent. 

[greybee]

I can't even get a queue. How can you connect this waitlist?
The chat keeps asking me to click on keywords or to contact us, but it never connects to the waitlist.