@kayon
Unfortunately, a few customers are still having issues with updating credit card information.
You can also try with PM app (with locator on). If via website, you can also try a different web browser, clear cache or incognito mode. Or try a different credit card (if available).
Here is some more information:
- Log out of your account and relog in before updating your card
- If you attempted to update the same card multiple times please try again tomorrow or today with a different card as there is a daily limit on update attempts for security purposes.
- Make sure that your credit card postal code matches your phone number's area code
- As always, please be sure that you are inputting the correct card details
https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Issues-Updating-Credit-Cards/t...
P.S. I started your own thread to get better visibility.
