Compatibility List: VoLTE

[en11]

I have a Samsung Gallaxy A13 5G.  I keep getting emails from Public mobile saying I will loose service in March 2027 IF I do not upgrade to 4G which I did. Then came emails saying I also have to have Volte turned on, on my phone.  I have looked for volte in my settings, it is not there so I did the drop down to see if it showed on that, nothing there. Help.  Also I bought the phone on AMazon.ca however the number of the phone shows it is American.  I would appreciate any help on knowing what I need to do IF anything at all.

[hTideGnow]

hi @en11 

your phone might support VoLTE itself, but PM has a VoLTE whitelist and only phones on the list can use VoLTE.   

Your phone likely is not on the list, so while you are using 4G or LTE or 5G for data, when you are making calls, the system is now falling back to 3G for voice calls.  So, when the 3G network ends, you won't be able to use any network for calls with your current phone

check if your phone can use VoLTE using the IMEI checker here:
https://www.publicmobile.ca/en/get-help/articles/volte

if it has a check mark showing it is compatible, then ask PM agent to double check on the system. 

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage