04-05-2025 07:57 PM
I have the same issue.
04-05-2025 09:40 PM
Yes, it is set up correctly and working. I did submit a ticket. We will see what comes of that.
Thank you. 🙂
04-05-2025 09:05 PM
hi @Shirleze
so, you have the esim setup on the new phone correctly?
if just the $5 , PM will reimburse, just that you have to submit a ticket. You can submit a ticket with CS Agent using Chatbot here: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In". If any issue with ticket submission, you can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
I created a ticket for a refund. Will see what happens.
04-05-2025 09:04 PM
I have transfered my esim to a new phone..... the system is supposed to recognize me (I am logged in) and thus, will not charge me the $5 fee. However, it did.
04-05-2025 08:58 PM
what exact problem you have? can you explain?
