Changed address and cannot register credit card for autopay

[bwiggans]

I'm having the same issue.  None of the steps in the linked thread helped.  It seems that Public Mobile's system is still not working correctly.

[darlicious]

@bwiggans 

 If you have two unsuccessful attempts wait at least one hour before trying again. Too many attempts can trigger a fraud lock on your account. Try this method to add your card.

After choosing "manage my card" choose "replace my card" if possible or from the payments page choose "the manage my card" option under the payment method box. But before you start do this:

1. Clear the browser of your device and close all tabs.
2. Do device maintenance.
3. Reboot your device.
4. Open one tab only using chrome, firefox or safari.
5. Use secret/private/incognito mode.

Have both your credit cards billing address and your official Canada post address ready....

1. If your statement is in ALL CAPS then use them.
2. Do not autofill whatsoever.
3. Do not use the apt/unit box. Leave it blank.
4. If you have a suite # add it to your street address.
5. When you fill out the street address default to the canada post address if there is a discrepancy. You can use the billing address on your second attempt if necessary.
6. Example: (suite#) 101-123 1ST AVE E , MYTOWN , PROV , CANADA , X0X0X0
7. Do not use a space in the postal code. If there is one on your second attempt leave a space and drop the last digit.
8. Make sure you use the full name on the card.

If possible attempt this late at night when the site has less traffic. Double check your work. Submit the credt card/address without a payment attached to have it register. If it fails then try again with the above mentioned corrections. Then if accepted attempt your payment by choosing "other amount" or if no payment is due test it by adding/charging $1 to your card.

[Dunkman]

@bwiggans 

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@bwiggans wrote:

I'm having the same issue.  None of the steps in the linked thread helped.  It seems that Public Mobile's system is still not working correctly.

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The payment system is finicky. If you try too many times, it may lock you out.  Maybe try in a few hours.  

A few hints;

1. Clear cache, incognito mode, or another web browser

2. Make sure the address exactly matches your billing address

3. Try to remove the old credit card first, instead of replace.

If your service is inactive presently, it might be faster to buy a payment voucher either in store or online (recharge.com - service fee applies) and active your plan and deal with credit card issues later. 

[Triguy]

@bwiggans 

Contact a moderator.

Here’s when and how to contact the Moderator Team:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.