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Re: Cannot make calls to local numbers

Neelvashi
Good Citizen / Bon Citoyen
Sorry for not replying. I was busy. Just to let you know that my problem is not solved yet? Can you please help me out?
2 REPLIES 2

Shazia_K
Retraité / Retired
Retraité / Retired

Hello @Neelvashi,

 

I'm sorry to hear that your issue has not been resolved yet, 

 

Can you please private message me with your phone model and the IMEI number of the phone? Dial *#06# on your phone. If your phone is working, your IMEI will pop up.

 

I will be waiting for your response. 

 

Thanks,

 

Shazia

* Please do not post private info such as: phone number, account number, pin etc.. This is a public forum.

Luddite
Oracle
Oracle

@Neelvashi I have moved your post so that it is visible to the Community. If you cannot make calls, it is best to try rebooting your phone and checking that your account shows your service is "Active" and not suspended. 

 

Also, if you have texting, and/or data in your plan are those services working?

 

Let us know and at the same time I will alert the moderators; @Kalla_A @Shazia_K @Mary_M.


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.
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