Cannot Login to my Account / Complaint to CCTS

[Lajules_Mtl]

I am going through the same issues. Been blocked out of my account for several months, never able to talk to someone, waiting 4 hours today to NOT have any decent answer, and the most terrible customer service ever. I will insist to get a refund and lodge a complaint to CCTS. 

[Lajules_Mtl]

Thank you Mayor, I did that alreay some 5h ago, I am absolutely fed up and exhausted now... I wish you all a great day. 

[hTideGnow]

hi @Lajules_Mtl please message support agent as suggested above.  They will reply to your Community inbox and will help.  Just give it another couple hours to sort it out 

[Lajules_Mtl]

The email in my file is not correct. The CS agent has not corrected it and I still am barred from my account. I have neem connected for over 4 hours now, and I think I should get compensated. There is still no explanation as to why my automatic debit was activated when I did want to suspend my service, and why my email to log in is not the same. And why everything has become so difficult, so complicated, so lengthy. Public Mobile used to be a great service. 

[BKNS27]

@Lajules_Mtl 

Didn’t you make a note of your email and password?

I have no issues login online or the PM app.

[hTideGnow]

hi @Lajules_Mtl you can work out the problem with PM support.  you can  submit ticket by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437