Activation

[JosephLanoux]

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@Kez wrote:

Hi all! Newbie ( I think ? ) here. On final page of online sim card Activation when submitting required info an ‘Error’ alert appeared requesting I log in again. Assuming activation of sim card failed I tried submitting info again with the reply: ‘ You’re already activated you can’t activate twice’. I’m currently awaiting the arrival of a new unlocked phone ( so couldn’t have any set up code texted to me on my newly chosen phone number )that i’ll use for my PM service. I also inputted a voucher payment during activation set up. Can anyone throw any light on if i’m activated or not? It’s promising that I got onto / registered successfully for this question/answer forum. Thanks in anticipation of any replies submitted.

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Hello,

I just had exactly the same problem. The SIM is already in my phone, but is still not activated. What should I do?

Thank you!

[JosephLanoux]

@benfatto Yes, I think I'll do that.

[JosephLanoux]

@dabr I tried doing that and the SIM card number is no longer valid. I'll contact a moderator.

[JosephLanoux]

Ok, will do @Luddite 

[benfatto]

If the suggestions have failed perhaps contact the moderators.

Click on the green questionmark in the white circle at the bottom right of your screen.  This connects to the autobot Simon.  Type moderator and follow the prompts to get to one (CLICK on "Account specific question" and  "No I want a human" and "Submit a ticket Click me!")

Once connected, you will be asked to log in again with your community user name and password.  Please do, this allows you to continue and send your message.

Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent. Also keep an eye on the envelope, the mods answer will show up there. Once it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue.

If you are having problems using Simon contact the moderators directly through private message here 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[dabr]

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@JosephLanoux wrote:

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@Kez wrote:

Hi all! Newbie ( I think ? ) here. On final page of online sim card Activation when submitting required info an ‘Error’ alert appeared requesting I log in again. Assuming activation of sim card failed I tried submitting info again with the reply: ‘ You’re already activated you can’t activate twice’. I’m currently awaiting the arrival of a new unlocked phone ( so couldn’t have any set up code texted to me on my newly chosen phone number )that i’ll use for my PM service. I also inputted a voucher payment during activation set up. Can anyone throw any light on if i’m activated or not? It’s promising that I got onto / registered successfully for this question/answer forum. Thanks in anticipation of any replies submitted.

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Hello,

I just had exactly the same problem. The SIM is already in my phone, but is still not activated. What should I do?

Thank you!

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@JosephLanoux   Can you check your CC to see if you was charged and your activation was completed.  If the CC wasn't charged maybe retry your activation process again but make sure to clear your cache/cookies and use a different browser with incognito/private mode enable.  You should perhaps wait an hour before retrying too.

Meanwhile have you tried rebooting your phone, or removing the SIM, wait a few minutes before re-inserting and restarting the phone?

[Luddite]

@JosephLanoux You have posted to an old thread. In future you will have more assurance of help by creating your own topic on the forum  (which I have done for you today), or, if appropriate, submitting a ticket to the moderators.