5GB for $25 Promotion

[PM77]

I received the promo message too and replied yes. Any chance that I can see this plan in my account, or I must wait until my next renew day? 

[PM77]

Thank you, will do. 

[Kristowhy]

@PM77 this offer ended Nov 20th and it seems PM did a batch update for all those who accepted it on the 21st and then system finally updated today the 22nd.  This is what happened for me.  It's now visible in the subscription and the upcoming payments sections. 

[hTideGnow]

HI @PM77 

since that is a promo plan, you cannot manually change to that and you don't want to loss it , better to submit a ticket with CS agent and ask them to check and add it back if not

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[PM77]

hum... I tired that but still can't see it 😂

[Chalupa_Batman]

Hello @PM77 

If you open the app on your phone, go to the bottom left corner, click on the plus, go to subscriptions and you'll see it on the next screen for upcoming changes. You may need to scroll down.

[hTideGnow]

HI @PM77 

please using Incongito/Private/Secret mode to login to your My Account, click Change Subscription and you should see the plan change pending