So this is a big rant on the support of Rogers...
Last week:
Try connecting to rogers.com to view my internet usage. I can see a graph but not the day to day usage. I get a BS statement saying there is no account linked to this page, HOWEVER on the front page it clearly shows my account.
I contact their support ... get through to make a ticket ... done. Someone from support was supposed to contact me within 24hr. nothing.
yesterday:
I go to see my status to see if they fixed it without bothering to tell me. I cannot log in. WTF? Try again. fail. Try different browser fail. Try send forgotten password ... nothing received. WTF?
Contact support. I do everything they suggest. Locked out of account. WTF? have to wait 24 hours??? WTF did you do!
Transfered to another department... After 10 min they fix the log in issue. I can log in again with the SAME password I had initially ... lame.
I ask about my previous ticket and I get this: Support looked and they see nothing wrong. They will look at it later. WTF does look at it later mean? great customer service there Rogers.
WHY OH WHY is there not a PM for home internet! Rogers support is F* Horrible! I haven't left because the speed is consistant and the price (that I fought for) is lower than others. Their support sucks!
