RCS Not Available- Issue on BOTH iOS and Android

[Preet456]

Hi,

I bought a new phone.  Transferred the physical SIM over.  RCS will not work.  I tried everything on this site about Carrier Services, reinstalling Messages, all kinds of cache clearing and rebooting.

"Not Supported" RCS chats has been disabled by your carrier.

I think I need PM to fix this on the back end because that comes up immediately.  No waiting to set up etc.

[Ciel_]

So i just switched phones from one pixel 8 a to another pixel 8 a. Im using the same data plan, same everything. I used to be able to use rcs chats, and now it says that my carrier does not support rcs chats? I'm not sure what to do, anyone have any idea how to enable rcs? 

[hTideGnow]

hi @on2wheels 

I am using RCS and this is not a required service.  it is not installed on my phone and my RCS works without issues

[hTideGnow]

hi @ToddRx @on2wheels 

there is no carrier services for Android phone.  Every thing is APN and it is not locked down like iPhone

[on2wheels]

Do you have automatic updates on in the Play store? If not check if Carrier Services has an update pending.  That seems to be the thing Public needs to pus h out to all our phones to give us RCS again.  @hTideGnow 

[hTideGnow]

hi @ToddRx 

it could be something PM has to work out with Google 

but try uninstall all update on Google Message, reboot phone and reinstall and re-register RCS and hope if it works

if not, you will have to wait anther week or so for PM to iron out the issues with Google.  But it is good to make PM aware of your issue by submit ticket

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[ToddRx]

I have the exact same issue. Changing from Huawei P30 to pixel 7. RCS in Google Messages works in the p30. Swap the Sim into the pixel 7 and I get a message RCS chats not supported by this carrier?

[TimPhone]

iOS 26 update won't solve this. Yes, Apple might have started the problem by updating RCS, but ultimately PM has disabled RCS support, see Verizon guy down the list for what they more than likely did: "RCS block (90393)" in Carrier Services. That is why our IMS Status says only: Voice & SMS. Apple has no control over the Carrier Services provisioning. If anyone has an open ticket, please ask to check specifically: RCS block in the Services & Perks order flow.

[on2wheels]

Another intersting bit of info I found this morning is apparently Apple updated the universal profile for RCS with ios26 so some providers will have this update and some obviously dont.  According to this site https://ios-rcs.foxwitch.tech/  Public mobile got it but only if you get ios26, which I dont, my phone is still at 64.0

So there's a possibility the backward compatibility isn't there, which isn't surprising, like so many things in tech you update one thing and break two others.  

[slusagm]

@on2wheels 

looking at your other post
https://productioncommunity.publicmobile.ca/t5/Get-Support/RCS-Messaging-waiting-for-activation/m-p/...

so, there is a chance PM is also the victim and can't be blamed 100% for the issue.  I have to say, what PM needs to do is properly also update the Carrier Profile due to the issue on Google side

[on2wheels]

Seems there have been changes behind the scenes to RCS and Publicmobile might in fact have to dig into it, Graphene OS (a rom for android) has published a statement about it and some sites are writing about it

https://www.androidauthority.com/google-messages-rcs-stopped-working-some-regions-3593593/ 

[on2wheels]

No not at all. They did call me today to ask what ios version I was on, but I just rebooted my phone a few minutes ago and it still won't activate RCS.

I've got an old google pixel here I might put my sim card in tomorrow and try it out.  But my coworker with the same ios version as me but who's with Bell Mobility has it working fine.  This sucks that PM has no control over this when our jobs literally require us to have contact via group messaging but it's not possible due to some "bug" that wasn't there a week ago. 

I guess I have a bitter taste in my mouth from January when out of the blue my credit card was denied here so my service went out due to lack of payment, all because the backend system glitched and we had to prove to PM it wasn't our fault.

https://www.androidauthority.com/google-messages-rcs-stopped-working-some-regions-3593593/ 

[D_Mac]

Hi Preet456,

Quick question, did you transfer from an iPhone to the pixel 10 ?

My wife and myself just got bew phones, I swapped from a galaxy s23 to a s25+ and no issues.

She swapped from an iPhone 14 to an s25 and it knocked out rcs.

It's definitely her network, her Sim in any of the phones has no rcs.

My Sim in any of the android phones rcs is working, I won't try my Sim in the iPhone as I suspect that's what caused it.

[D_Mac]

I'm looking for a solution to the same issue.

I can say mine occurred switching my wife's iPhone over to a Samsung using the samsung switch app, the RCS messaging was lost.

I've tried a few things, updating apps, clearing caches, rebooting phones.

I can say that it follows the Sim card.

Switching her Sim back to her iPhone, it no longer does RCS and using my public mobile Sim card in her Samsung, RCS works.

It's definitely network related.

[on2wheels]

Apple phones now seem to rely on RCS being active for group messages to work at all, at least in my case.  I even started a new group on my iphone to the same two contacts (android and iphone) and my message was recieved but their replies to me were not.  They both have RCS active and functioning.

It's possible if all people have RCS disabled that the group chat would work again but that is not a feasible solution.

[Curtis_24]

You need to research sms/mms messaging vs rcs. Sms text is garbage , unreliable, not secure, you cannot send high quality pictures or videos, and relies purely on old school flip phone technology. 

Text someone a video or have them text you one without rcs messaging and you’ll see. 

[MaxxPup]

The status of my RCS is waiting for activation. So is this PM issue then? On my iPhone, I turned off the sent text message and then I texted a friend who uses android, they received my text. 

so now I wondered how important is the RCS messaging where they can still receive my text message for android users? 

[hTideGnow]

hi @Ledhead 

RCS does not even need Carrier Profile setup like iPhone, it is really just a call to Google for registration.  I really don't see how PM will affect it... as long as you are getting regular text without issue

Your effort will be better spent with Google support than PM agent.  Good Luck and come back with good news

[hTideGnow]

hi @Ledhead 

have you try the uninstall/reinstall Google Message ?  it works for many of us

of course, if you insist this is a PM issue, then you should check with PM support agent and ask them to refresh your account

 submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage     

[Ledhead]

Have already done that and much more. It is a public mobile issue.

Explain to me why your method described would even work when I explained I have more than one carrier's sim and public is the only one that doesn't work.. and not just for me for others too.

The fact you have RCS working doesn't mean it isn't a public mobile issue for others.

[hTideGnow]

---

@Ledhead wrote:

I am an android user this issue is not just an iPhone issue.

---

hi @Ledhead 

your issue is not related with the other with iPhone 

My RCS is working on my latest Android OS.  If you have trouble with RCS, uninstall Google Message first, it will uninstall all the update and restore back to the original version it came with your phone.  Then Reboot phone.  Go back Google Play store and reinstall updates for Google Messages.  It will trigger a re-registration and issue will be solved for you on Android phone

[Ledhead]

I am an android user this issue is not just an iPhone issue.

[Winnipeggggger]

Yes.  Winnipeg Public Mobile.  I also have a rogers eSIM on my other phone and it is not activating RCS either.  Same issue.

When I look in General About and click on Carrie none of them show RCS, just Voice and SMS.  

support said they were going to refresh something yesterday but it didn’t solve our issue.  

[slusagm]

---

@MaxxPup wrote:

Ok it worked. Thank you for helping me. 

---

@MaxxPup 

can you confirm that after buying a new eSIM, both RCS and iMessage start working ?

[on2wheels]

Verizon solution

VZ rep here, assisted some folks with this issue and when I initially dug at finding a solution, I found plenty of reddit posts with 0 clear solution for when it's a carrier issue. Here is how to fix it (for VZ customers/reps)!

First check if it's a VZ issue or a device issue. If the below steps verify it's a carrier issue you'll need a representative to actually fix this for you.

Settings > General > About > Scroll down to "carrier" and tap on it, it will switch this tile to IMS settings. If the IMS shows "Voice & SMS" it is a carrier issue. If it shows "Voice, SMS & RCS" it is a device issue.

To resolve it, it is a line feature called RCS block (90393). It can be removed by going into the Services & Perks of a line in the order flow, viewing all options, searching the "feature" by name or ID number, and removing it. After doing so in the VZ system, reset network settings on the iPhone and congrats!

I confirmed my iphone shows only "Voice & SMS" so that's a big sign it's a public mobile issue.

[on2wheels]

There's some pattern here: multiple iphone users have RCS activation issues with Public Mobile.  That is verifiable proof it's not a phone issue.  Yes it could be Apple software but that would very likely cause an even larger outcry from other providers.

It's at the point where I cannot get group texts from coworkers, and for me that is unacceptable.

[Ledhead]

Doubt it will matter, the issue is clearly something larger than a single person sending a ticket in for a fix for one line. This is an issue affecting many people and requires a bigger correction in how they're provisioning/have RCS structured from whatever changes have been made.

I'm surprised there hasn't been any public mobile ownership (or denial) to the issue.

It's clear they need to fix it when the same phone works with other carrier sims. That puts the "it's a phone or setting on the phone" argument out the window. 

[TimPhone]

I think PM might have disabled RCS on the latest Carrier version. I just checked a friend’s phone who is on Telus and her Carrier version is Telus 64.0 whereas mine is showing Public 65.0.  I know there is a little bit of a leap here but the coincidence here is a little too close and PM is on the Telus network. Also her (tap Carrier field twice under Settings>General>About) IMS Status is Voice, SMS & RCS while mine just says Voice & SMS. It’s fairly obvious that this is a PM issue. 

I’ve already gone through the support ticket process just to get mixed group (android&iOS) SMS messages to work. They “repovisioned” my SIM and “refreshed my connection”, after a lengthy discussion of “it’s not a PM issue”. If anybody has an open ticket maybe mention the above Carrier version and IMS Status differences and maybe the tech and support people at PM will finally talk and figure out what happened. 

[Juliacg7]

Hi Rob, I just got a reply as well from a public mobile agent. They're detecting a sync issue with the latest ios update. I will be staying tuned