08-31-2026
01:38 AM
- last edited on
08-31-2026
04:15 AM
by
softech
I want my old phone number back, pretty sure it's not being used. It's ###-###-#### my new number is ###-###-####. If it's possible that would be great I can't log into my Apple account without my old phone number.
08-31-2026 04:32 AM - edited 08-31-2026 04:43 AM
It depends on the carrier originally got the number from. You need to contact them. You are in luck if it was a Telus Koodo or PM.
If you is Bell (Virgin or Lucky) or Rogers (Fido or Chatr) or Freedom. You need to contact them and open an account with them.
08-31-2026 04:16 AM
if you own that number with PM, there is a slight chance PM CS agent can help. But please check with them directly. Please open ticket using Public Mobile Expert Messaging , Select Start a Chat to begin (You will need to use your current Community account to login to submit the ticket):
https://expert-messaging.publicmobile.ca/guest/pre-chat
**You'll get email/sms alert when agent replies. or monitor here: https://expert-messaging.publicmobile.ca/message-centre